Emergency Operations Center Call Taker
Both Anne Arundel County and the City of Annapolis maintain Emergency Operations Centers (EOCs). The Office of Emergency Management Director or local government officials may, at their discretion, partially or fully activate these EOCs. AAACERT members receive training to serve as EOC Call Takers, answering questions from members of the public, and connecting community members to local government agencies that can facilitate solutions.
EOC trainers hold trainings periodically throughout the year. Training certification lasts for one year from last training or last activation, whichever is later. However, the EOCs may require refresher training for all trained members if operational procedures change.